Welcome to Aleksby Publishing. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General Information
1.1. These Terms and Conditions apply to all users of this website, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.
1.2. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions, including those additional terms and policies referenced herein and/or available by hyperlink.
1.3. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
2. Orders and Purchases
2.1. All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse any order for any reason at any time.
2.2. Prices for our products are subject to change without notice.
2.3. We reserve the right to modify or discontinue any product at any time.
3. Payment
3.1. Payment must be made in full at the time of purchase through the accepted payment methods listed on the website.
3.2. We use secure payment processing services, but we cannot be held responsible for breaches of security resulting from external third-party payment providers.
4. Shipping and Delivery
4.1. We aim to dispatch your order within [time frame] after it is placed, but we do not guarantee delivery times, as they depend on shipping providers.
4.2. Shipping fees and delivery time will be calculated at checkout, based on your location and the shipping method chosen.
4.3. We are not responsible for delays, lost, or damaged goods once they are in the hands of the shipping provider.
5. Returns and Refunds
5.1. We accept returns for items in their original, unused condition within [time frame] of delivery. Return shipping costs are the responsibility of the buyer.
5.2. Refunds will be processed once the returned item is received and inspected. Please allow [time frame] for refunds to be processed.
5.3. We do not accept returns or issue refunds for digital products (e-books, audiobooks, etc.).
6. Privacy Policy
6.1. By using our website and placing an order, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
6.2. We may use your information to send you marketing communications if you opt-in, but you can unsubscribe at any time.
7. User Conduct
7.1. You agree not to use our site for any unlawful purpose or to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
7.2. You agree not to transmit any worms, viruses, or any code of a destructive nature.
8. Intellectual Property
8.1. All content, logos, graphics, and other intellectual property displayed on the website are owned by Aleksby Publishing and are protected by copyright and trademark laws.
8.2. You may not reproduce, distribute, or otherwise use any content from the site without our express written permission.
9. Disclaimer of Warranties and Limitation of Liability
9.1. We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
9.2. In no case shall Aleksby Publishing, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of our service or any products purchased through our store.
10. Changes to Terms and Conditions
10.1. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates or changes to our website. It is your responsibility to check this page periodically for changes.
11. Governing Law
11.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Quebec.
Customer satisfaction is important to us. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
1.1. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it. It must be unused, unmarked, and in its original packaging.
1.2. Return Period
You have [number of days] calendar days from the date you received the item to request a return. After this period, we cannot accept returns.
1.3. Non-Returnable Items
The following items are not eligible for returns:
- Digital products (e-books, audiobooks, etc.).
- Items marked as final sale or non-returnable on the product page.
- Gift cards.
2. Return Process
2.1. Requesting a Return
To initiate a return, please contact our customer service at [your email/contact form]. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2.2. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.3. Return Address
Once your return request is approved, we will provide you with the return address and instructions for shipping the item back to us.
3. Refunds
3.1. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take [time frame] for your bank or credit card company to process the refund.
3.2. Partial Refunds
In certain situations, only partial refunds are granted:
- Books with obvious signs of use.
- Items returned after the [number of days] return window has expired.
4. Damaged or Defective Items
4.1. If you received a damaged or defective item, please contact us immediately at info@aleksby.com. We will arrange for a replacement or refund at no extra cost to you.
5. Exchanges
5.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your email/contact form] and follow the exchange process we provide.
6. Late or Missing Refunds
6.1. If you haven’t received a refund yet, first check your bank account again.
6.2. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
6.3. If you’ve done all of this and still have not received your refund, please contact us at info@aleksby.com.
7. Contact Us
7.1. If you have any questions about our Return and Refund Policy, feel free to contact us at info@aleksby.com.
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